COVID-19 - Questions and Answers
In line with current advice from the UK Government, Emulate are closely monitoring the COVID-19 (Corona virus) as it develops.We are pleased to say all our operations are running as normal currently and we will continue to follow advice as and when it is given. You’ll find a quick Q&A below to answer any questions you might have. Stay safe out there, the Emulate team.
CAN I STILL PURCHASE FROM YOUR WEBSITE?
Yes! We’re currently running as normal with both UK and international orders being accepted.
ARE YOU SHIPPING AS NORMAL?
Currently our couriers are running as normal and we are following their updates. We would highly recommend downloading the MyDPD App for UK orders which will allow you to track and give delivery instructions for your order. Some customers may experience minor delays but these will be communicated directly via our couriers to the email address registered to your order.
CAN I CHANGE MY DELIVERY ADDRESS?
Unfortunately, our customer service department are unable to amend an order once it has been placed, however UK orders which are delivered by DPD offer this service via their MyDPD app for smartphones.
At this current time our other couriers may not offer this service so make sure to take extra care when inputting your address and details.
In the event that your delivery cannot be completed your order will be processed by our returns department and a refund will be issued.
HOW LONG DO I HAVE TO RETURN?
Given the current situation we understand returning an item may not be possible at this time, so we’ve doubled our returns period to 30 days.
HAVE YOU TAKEN ANY INTERNAL STEPS?
We’ve taken a number of necessary measures internally to protect employees and customers against contamination and to prevent spread of the virus. These include extra attention to hygiene and alertness to symptoms. All our staff have been issued with gloves and we are disinfecting our office environment regularly.
Please drop an email to our customer service team at - email@example.com